Identify Your Position Is your subscription business ready for the shipping delays coming this holiday? As the pandemic continues on, competition for package delivery services is at an all-time high. So what are your options? These are your three focus areas: Inventory, Order Estimates, and Communication. Inventory Having adequate inventory avoids backorders and allows you … Read more Shipping Delays: Your Strategy This Holiday Season
Customer Churn Explained Customer churn is the fear of any subscription business. Why did they churn? Could I have kept them from churning? If customer churn is the disease, data collection and actively engaging your customers is the cure. The methods of minimizing customer churn target three categories of a subscription business model: Product Value, … Read more Customer Churn: Why Did Your Customer Skip, Swap or Cancel?